When capital and customers are most scarce, CEO/founders are hyper-focused on developing and selling a product--and completely under-estimate the value and importance of delivery and service after they push code to the server. And yet, according to a study by Zendesk, participants ranked customer service as the #1 factor impacting vendor trust.
Customer Kaizen helps young companies extract maximum value from every customer relationship by:
- Helping CEOs/founders develop their Customer Success launch strategy
- Expediting finding product / market fit
- Turning users into vocal advocates and partners with your Product team
- Operationalizing, and scaling customer service affordably
- Turning a cost center into a brand and revenue building machine
- Retaining key employees / attract top talent
Listen to these experts:
- According to CB Insights, 42% of startups fail because there’s no market need--company failed to identify and fill value gaps
- According to numerous sources, customers are far more likely to leave negative reviews and tell more people when they experience poor customer service--making it harder to acquire new customers
I’ve solved these problems, repeatedly:
- I’ve started from scratch or rebuilt customer success functions at multiple high growth B2B enterprise SaaS startups
- Profoundly improved NPS scores from negative double-digits to high 60s; reducing churn by half
- Helped close 6-figure deals with sizable service engagements while the product was still in Beta
- Built high-performing teams of A players that grow into company leaders