When capital and customers are most scarce, CEO/founders are hyper-focused on developing and selling a product--and completely under-estimate the value and importance of delivery and service after they push code to the server. And yet, according to a study by Zendesk, participants ranked customer service as the #1 factor impacting vendor trust.

Customer Kaizen helps young companies extract maximum value from every customer relationship by:

  • Helping CEOs/founders develop their Customer Success launch strategy
  • Expediting finding product / market fit
  • Turning users into vocal advocates and partners with your Product team
  • Operationalizing, and scaling customer service affordably
  • Turning a cost center into a brand and revenue building machine
  • Retaining key employees / attract top talent

Listen to these experts:

  • According to CB Insights, 42% of startups fail because there’s no market need--company failed to identify and fill value gaps
  • According to numerous sources, customers are far more likely to leave negative reviews and tell more people when they experience poor customer service--making it harder to acquire new customers

I’ve solved these problems, repeatedly:

  • I’ve started from scratch or rebuilt customer success functions at multiple high growth B2B enterprise SaaS startups
  • Profoundly improved NPS scores from negative double-digits to high 60s; reducing churn by half
  • Helped close 6-figure deals with sizable service engagements while the product was still in Beta
  • Built high-performing teams of A players that grow into company leaders
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