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Practicing profitable customer success
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ELI5: What is Customer Success really?

My mom would ask me every time I visited her “What do you do again?” She knew she was supposed to know. I explained it many times before. Her voice would go up when she asked and she’d tilt her head and squint her eyes as if finally, this time, she’d get it. “I help...

How to Nail the CSM Interview

Customer Success Managers (CSMs) must perform exceptionally well throughout the interview process because expectations of hiring managers are justifiably very high. For CSMs, the interview process is like preparing for and nailing an important customer meeting. Both...